Submit a complaint through Help > Raise a Grievance, email [EMAIL], call [PHONE], or write to [ADDRESS]. Provide your name, registered contact, appointment/order/report reference, date and a clear description. Do not send unnecessary identity or complete health records by ordinary email. Category

Owner

Target handling

Clinical care

Medical director / concerned doctor

Triage promptly; emergencies redirected immediately

Pharmacy/order

Licensed pharmacy grievance owner

Acknowledge within [48 hours]; resolve according to facts and law

Laboratory

Renu coordinator + partner lab

Forward/acknowledge and track partner response

Privacy/data rights

Privacy contact/DPO if appointed

Verify identity; respond within applicable statutory timeline

Security incident

Security incident lead

Immediate internal escalation

Consumer grievance

Grievance officer

Acknowledge and resolve within applicable e-commerce/consumer timelines

Escalation: [LEVEL 2 CONTACT]. This policy does not limit access to the National Consumer Helpline, consumer commissions, professional regulators, drug authorities, data-protection remedies, courts or other lawful forums.